uPVC Windows, Doors & Conservatories
the company
Hi-Seal have been supplying new-build and replacement uPVC windows, doors and conservatories
to the trade in the East Sussex and Kent areas from its base in Hailsham for 16
years.
Founder Peter Ridge has driven the success of the company with the assistance of
Graham Viles, whom he added to the team as manager after four years. They have a
combined industry experience of over 60 years.
Peter’s son Darren oversees the company factory and is also a director in this caring
family business.
the products
Given a long-standing and exclusive relationship, Hi-Seal only use profile, (purpose
moulded uPVC), from the ‘Shield’ range of products supplied by market leader Synseal
to build the frames for their new-fit and replacement double glazing, doors and
conservatories. These frames hold high quality sealed glass units and door panels
assembled on site.
Many producers of windows, door and conservatory products purchase similar, but
not identical, profile from a range of suppliers, often to minimise costs. Predictably,
this comes at the expense of quality.
The biggest drawback is that the colour of the finish of double-glazing, doors and
conservatories built by a company using a varying supply chain may not be consistent,
particularly if they are ordered at different times.
Exclusively using profile from the ‘Shield 70mm System’ not only avoids this possibility,
but also makes the conservatories Hi-Seal manufacture easy to assemble. The range
uniquely includes roofing products designed to fit frames built using its profile.
the process
Window, door and conservatory trade quote requests can be submitted either via phone,
(01323 841392), or using the forms in the ‘quote’ section of this site. A response
can typically be expected within the working day.
On average, following acceptance of a quote, Hi-Seal aim to have a product manufactured
and delivered in the East Sussex and Kent areas within ten working days. Customers
are asked to raise more urgent, and any special, requirements at the earliest opportunity.
There is a section for this in the on-line quote request form. All manufacturing
takes place at a dedicated facility in Hailsham.
the support
Hi-Seal offers a trade guarantee of ten-years on all uPVC products and five-years
on all sealed units. Given that a third party supplies them, fittings such as handles
and hinges are guaranteed for one year.
This guarantee does not affect your statutory rights as a consumer. The goods we
supply must match the description given, be of satisfactory quality and be fit for
the purpose. Work should be carried out to a reasonable standard. You should contact
your local Trading Standards Service or Citizens Advice Bureau if you need any more
information about your statutory rights.
Hi-Seal will not guarantee products that fall outside of recommended size criteria.
Guarantees are not valid unless payment has been received in full and are non-transferable.
All claims are to be made by the purchaser only. Third party claims will not be
met.